Last updated: September 2026

EnerChanges Health Clinic (“EnerChanges,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the personal and health information entrusted to us.

This Privacy Notice explains how we collect, use, disclose, store, and protect personal information when you interact with our clinic, website, patient services, communications systems, and related digital tools.
Information

 

We May Collect
We may collect information that is reasonably necessary to provide and administer our services, including:

• name, date of birth, address, telephone number, and email address;

• provincial health or insurance information where applicable;

• appointment and scheduling information;

• health history, medications, supplements, allergies, laboratory results, imaging, treatment information, clinical notes, and other health-related information;

• information submitted through intake forms, consent forms, questionnaires, patient portals, uploads, email, text messaging, or other communications;

• billing, payment, invoice, package, or membership information;

• telephone-call information, including call date, time, duration, recordings, and transcriptions where recording is used and appropriate notice or consent has been obtained;

• SMS/MMS messages, photographs, PDFs, and other files sent to or received from the clinic;

• technical information generated when you use our website or online systems, such as IP address, browser information, and website activity.

 

How We Use Personal Information
We may use personal information to:

• provide naturopathic, medical, wellness, and related clinical services;

• identify and communicate with patients;

• schedule, confirm, change, and manage appointments;

• prepare for and document patient visits;

• maintain patient health records;

• review laboratory results, medications, treatment plans, and clinical history;

• prepare and send patient instructions and follow-up information;

• process prescriptions, referrals, laboratory requests, and other clinical orders;

• manage consent forms, intake forms, and questionnaires;

• communicate by telephone, voicemail, SMS, MMS, email, or secure patient systems;

• process payments, invoices, memberships, and related administrative transactions;

• improve clinic operations, service quality, patient experience, and workflow;

• comply with professional, regulatory, legal, accounting, and record-retention obligations.

We collect, use, and disclose personal information only for purposes that are reasonable and appropriate in the circumstances or otherwise permitted by law.

Communications
When you provide EnerChanges with your telephone number, mobile number, or email address, we may use that information to communicate with you regarding your care and clinic services, including:

• appointment confirmations and reminders;

• scheduling and follow-up;

• patient instructions;

• laboratory or testing information;

• requests for forms or documents;

• administrative questions;

• treatment-related communications;

• other communications connected with your relationship with EnerChanges.

 

Some communications may be delivered through third-party telecommunications or technology providers acting on our behalf.

You may ask us to update your communication preferences at any time.

Where messages are commercial in nature, we will comply with applicable Canadian anti-spam requirements, including consent and unsubscribe requirements where applicable.

Telephone Calls, Recordings and Transcriptions
Certain telephone or virtual consultations may be recorded or transcribed to assist with clinical documentation, continuity of care, accuracy, and quality.

Where recording or transcription is used, appropriate notice and/or consent will be obtained as required.

Recordings, transcripts, and related communication records may be stored electronically and may be processed using secure technology services that assist with transcription, documentation, and clinical workflow.

Service Providers and Technology
EnerChanges may use carefully selected service providers to help operate our clinic and digital systems, including services for:

• electronic medical records;

• scheduling;

• patient communications and telephone services;

• consent and electronic forms;

• secure file storage;

• laboratory and document processing;

• payment processing;

• cloud hosting and data backup;

• transcription and artificial-intelligence-assisted documentation.

These providers receive only the information reasonably necessary to perform their services and are expected to safeguard personal information appropriately.

Some service providers may store or process information outside British Columbia or outside Canada. Where this occurs, information may be subject to the laws of the jurisdiction where it is processed or stored.

Artificial Intelligence and Automated Tools
EnerChanges may use technology, including artificial-intelligence-assisted tools, to help with tasks such as transcription, document organization, drafting clinical notes, summarizing information, or preparing patient instructions.

These tools are intended to assist healthcare providers and clinic staff. Clinical decisions, final chart documentation, and patient instructions remain subject to review by the responsible healthcare professional.

Information Sharing
We do not sell patient personal information.

We may disclose personal information:

• with your consent;

• to healthcare professionals, laboratories, pharmacies, referral providers, or other organizations involved in your care where appropriate;

• to service providers acting on our behalf;

• for billing or payment purposes;

• where required or authorized by law;

• where necessary to respond to a health or safety emergency or other legally permitted circumstance.

Security
EnerChanges uses administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

No electronic system can guarantee absolute security. We continually review our systems and practices and take reasonable steps to protect the information under our control.

Retention
We retain personal and health information for as long as reasonably necessary to provide services and meet professional, regulatory, legal, accounting, and record-retention requirements.

Certain large files, including call recordings or clinical documents, may be moved to secure archival storage after the active clinical record has been completed. They remain linked to the applicable patient record and subject to appropriate access controls.

Access and Correction
You may request access to personal information we hold about you and may ask us to correct information that you believe is inaccurate or incomplete, subject to applicable legal and professional limitations.

Withdrawal of Consent
Where we rely on consent, you may withdraw that consent, subject to legal, regulatory, contractual, or clinical record-retention requirements.

Withdrawal of consent may affect our ability to provide certain services or communicate with you electronically.

Website and Cookies
Our website may use cookies or similar technologies to support website functionality, security, analytics, or user experience. You may be able to control cookies through your browser settings.

Privacy Questions or Concerns
EnerChanges has designated responsibility for privacy compliance.

Questions, access requests, corrections, or privacy concerns may be directed to:

EnerChanges Health Clinic
L6-601 West Broadway
Vancouver, British Columbia
Canada

Email: office@enerchanges.com
Website: www.enerchanges.com

You may also contact us through the clinic using the contact information published on our website.

Changes to This Notice
We may update this Privacy Notice periodically to reflect changes in our services, technology, legal requirements, or privacy practices.