Privacy Policy & SMS Terms and Conditions

Last updated: October 2026

EnerChanges Clinic Ltd, operating as EnerChanges Clinic (“EnerChanges,” “we,” “our,” or “us”), is committed to protecting the privacy and confidentiality of the personal and health information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you interact with our clinic, website, patient services, communications systems, and related digital tools. It also includes the terms for our SMS/MMS patient messaging service.

 

Information We May Collect

We may collect information that is reasonably necessary to provide and administer our services, including:

• Name, date of birth, address, telephone number, and email address.

• Provincial health or insurance information where applicable.

• Appointment and scheduling information.

• Health history, medications, supplements, allergies, laboratory results, imaging, treatment information, clinical notes, and other health-related information.

• Information submitted through intake forms, consent forms, questionnaires, patient portals, uploads, email, text messaging, or other communications.

• Billing, payment, invoice, package, or membership information.

• Telephone-call information, including call date, time, duration, recordings, and transcriptions where recording is used and appropriate notice or consent has been obtained.

• SMS/MMS messages, photographs, PDFs, and other files sent to or received from the clinic through supported communication channels.

• Records of communication preferences, texting consent, and unsubscribe requests.

• Technical information generated when you use our website or online systems, such as IP address, browser information, and website activity.

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How We Use Personal Information

We may use personal information to:

• Provide naturopathic, medical, wellness, and related clinical services.

• Identify and communicate with patients.

• Schedule, confirm, change, and manage appointments.

• Prepare for and document patient visits.

• Maintain patient health records.

• Review laboratory results, medications, treatment plans, and clinical history.

• Prepare and send patient instructions and follow-up information.

• Process prescriptions, referrals, laboratory requests, and other clinical orders.

• Manage consent forms, intake forms, and questionnaires.

• Communicate by telephone, voicemail, SMS, MMS, email, or secure patient systems.

• Process payments, invoices, memberships, and related administrative transactions.

• Maintain communication preferences and honour unsubscribe requests.

• Improve clinic operations, service quality, patient experience, and workflow.

• Comply with professional, regulatory, legal, accounting, and record-retention obligations.

We collect, use, and disclose personal information only for purposes that are reasonable and appropriate in the circumstances or otherwise permitted by law.

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Communications

When you provide EnerChanges with your telephone number, mobile number, or email address, we may use that information to communicate with you regarding your care and clinic services, subject to applicable consent requirements and your communication preferences.

Communications may include:

• Appointment confirmations and reminders.

• Scheduling changes and follow-up.

• Patient instructions.

• Laboratory or testing information.

• Requests for forms or documents.

• Administrative questions.

• Treatment-related communications.

• Other communications connected with your relationship with EnerChanges.

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Providing a mobile number alone does not enrol you in recurring SMS/MMS messaging. We obtain texting consent through our intake or consent process or another appropriate opt-in method.

Some communications may be delivered through third-party telecommunications or technology providers acting on our behalf.

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You may ask us to update your communication preferences at any time.

Where messages are commercial in nature, we will comply with applicable Canadian anti-spam requirements, including consent and unsubscribe requirements where applicable.

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SMS/MMS Terms and Conditions - Patient Messaging Service

EnerChanges Clinic Ltd, operating as EnerChanges Clinic, offers SMS and MMS communications to patients who opt in.​ Messages may include appointment confirmations and reminders, scheduling changes, patient instructions, follow-up reminders, requests for forms or documents, administrative information, and responses to patient questions. These terms cover patient-care and administrative messaging. Consent to this service does not automatically enrol you in promotional or marketing messages.

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Consent and Your Choice

By opting in, you agree to receive SMS/MMS messages from EnerChanges at the mobile number you provide. Some messages may be sent automatically through our clinic communication systems.

Texting consent is optional and is not required to receive care or purchase clinic services. You may choose another available communication method by contacting the clinic.

Please provide a mobile number you are authorized to use and notify us if your number changes.

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Message Frequency and Charges

Message frequency varies depending on your appointments, care needs, requests, and interactions with the clinic. Message and data rates may apply. Your mobile provider may charge for sending or receiving messages or attachments according to your plan.

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How to Unsubscribe

Reply STOP to unsubscribe from SMS/MMS messages.

You may receive a final message confirming your unsubscribe request. After opting out, you will no longer receive messages from that messaging service unless you opt in again.

You may also contact the clinic at office@enerchanges.com or 604-565-8380 to update your communication preferences or arrange another way to receive clinic communications.

Unsubscribing from text messages does not cancel your appointments or end your care.

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How to Get Help

Reply HELP for assistance, or contact:

Email: office@enerchanges.com
Telephone: 604-565-8380
Website: https://www.enerchanges.com

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Replies and Attachments

Where supported, patients may reply to clinic messages and send photographs or other attachments for staff review. Supported file types and attachment sizes depend on the messaging service and mobile carrier. If a document cannot be sent by text, contact the clinic for an appropriate upload method.

Relevant messages and attachments may be retained in your patient record.

Text messages are not monitored continuously. Sending a message or attachment does not confirm that a healthcare professional has reviewed it.

 

Privacy and Delivery

Ordinary SMS/MMS messages may appear on device lock screens, be accessible to others using your device, or pass through telecommunications providers. Contact us if you prefer another available communication method for sensitive information.

Delivery may be affected by network availability, carrier filtering, device settings, or other factors.

Carriers are not liable for delayed or undelivered messages.

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Urgent Concerns

Do not use text messaging for emergencies or urgent medical concerns. For an emergency, call 911. For other time-sensitive concerns, telephone the clinic or seek appropriate medical care.

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SMS Privacy and Consent Data

We do not sell or share your mobile number, SMS opt-in data, texting consent, or personal information with third parties or affiliates for their own marketing or promotional purposes.

SMS opt-in data and consent are not transferred to third parties for their independent use.

We may provide the information necessary to deliver and administer clinic messages to telecommunications and technology service providers acting on our behalf. These providers may use that information only to support the services they provide to us. The disclosures described elsewhere in this policy do not authorize sharing SMS opt-in data or consent for third-party marketing.

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Telephone Calls, Recordings and Transcriptions

Certain telephone or virtual consultations may be recorded or transcribed to assist with clinical documentation, continuity of care, accuracy, and quality.

Where recording or transcription is used, appropriate notice and/or consent will be obtained as required.

Recordings, transcripts, and related communication records may be stored electronically and may be processed using technology services that assist with transcription, documentation, and clinical workflow.

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Service Providers and Technology

EnerChanges may use carefully selected service providers to help operate our clinic and digital systems, including services for:

• Electronic medical records.

• Scheduling.

• Patient communications and telephone services.

• Consent and electronic forms.

• Secure file storage.

• Laboratory and document processing.

• Payment processing.

• Cloud hosting and data backup.

• Transcription and artificial-intelligence-assisted documentation.

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These providers receive only the information reasonably necessary to perform their services and are expected to safeguard personal information appropriately. Some service providers may store or process information outside British Columbia or outside Canada. Where this occurs, information may be subject to the laws of the jurisdiction where it is processed or stored.

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Artificial Intelligence and Automated Tools

EnerChanges may use technology, including artificial-intelligence-assisted tools, to help with tasks such as transcription, document organization, drafting clinical notes, summarizing information, or preparing patient instructions.

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These tools are intended to assist healthcare providers and clinic staff. Clinical decisions, final chart documentation, and patient instructions remain subject to review by the responsible healthcare professional.

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Information Sharing​

We do not sell patient personal information.

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We may disclose personal information:

• With your consent.

• To healthcare professionals, laboratories, pharmacies, referral providers, or other organizations involved in your care where appropriate.

• To service providers acting on our behalf.

• For billing or payment purposes.

• Where required or authorized by law.

• Where necessary to respond to a health or safety emergency or other legally permitted circumstance.

SMS opt-in data and consent remain subject to the additional protections in the SMS Privacy and Consent Data section above.

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Security

EnerChanges uses administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction. No electronic system can guarantee absolute security. We continually review our systems and practices and take reasonable steps to protect the information under our control.

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Retention

We retain personal and health information for as long as reasonably necessary to provide services and meet professional, regulatory, legal, accounting, and record-retention requirements.

Certain large files, including call recordings or clinical documents, may be moved to secure archival storage after the active clinical record has been completed. They remain linked to the applicable patient record and subject to appropriate access controls.

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Unsubscribing from messages does not require deletion of existing clinical records. We may retain consent and unsubscribe records to honour your preferences and meet applicable obligations.

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Access and Correction

You may request access to personal information we hold about you and may ask us to correct information that you believe is inaccurate or incomplete, subject to applicable legal and professional limitations.

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Withdrawal of Consent

Where we rely on consent, you may withdraw that consent, subject to legal, regulatory, contractual, or clinical record-retention requirements. Withdrawal of consent may affect our ability to provide certain services or communicate with you electronically. Withdrawing SMS/MMS consent does not affect your eligibility to receive care. Contact the clinic to arrange another available communication method.

 

Website and Cookies

Our website may use cookies or similar technologies to support website functionality, security, analytics, or user experience. You may be able to control cookies through your browser settings.

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Privacy Questions or Concerns

EnerChanges has designated responsibility for privacy compliance. Questions, access requests, corrections, or privacy concerns may be directed to:

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EnerChanges Clinic Ltd, operating as EnerChanges Clinic
L6-601 West Broadway
Vancouver, British Columbia, Canada

Email: office@enerchanges.com
Telephone: 604-565-8380
Website: https://www.enerchanges.com

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You may also contact us through the clinic using the contact information published on our website.

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Changes to This Policy and These Terms

We may update this Privacy Policy and SMS Terms and Conditions periodically to reflect changes in our services, technology, messaging program, legal requirements, or privacy practices.

 

The latest version will be published on this website with its updated date. Material changes to the messaging program will be communicated, and renewed consent obtained, where required.